Available for Web, WhatsApp & Internal Support

AI-Powered Business Assistant for Modern Companies.

Automate customer enquiries, support requests, quotation workflows, and internal knowledge access with a secure, intelligent chat experience.

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What IPS Chat Helps You Do.

Built to help your team respond faster, reduce repetitive work, and deliver a consistent experience.

  • Answer customer questions instantly
  • Qualify leads before handing them to sales
  • Provide product, service, and pricing information
  • Support FAQ, SOP, and knowledge base access
  • Capture enquiries 24/7, even outside office hours
  • Improve response consistency across teams

Key Benefits.

Faster Response Time

Respond to customers immediately instead of making them wait for manual follow-up.

Better Lead Handling

Collect enquiry details, identify intent, and route qualified leads to the right team.

Lower Support Workload

Reduce repetitive messages by automating common questions and routine requests.

Improved Customer Experience

Give users a smooth, guided chat flow with clear answers and next steps.

Scalable for Growth

Handle more conversations without increasing support overhead at the same pace.

Core Features.

Smart Conversation Flow

Guide users through structured questions and responses to capture the right information.

Knowledge Base Integration

Use business documents, product catalogues, service descriptions, and FAQs as the chatbot knowledge source.

Custom Workflows

Support quotation requests, appointment booking, enquiry routing, support escalation, and internal lookup flows.

Multi-Channel Ready

Deploy on your website and extend to other communication channels based on your business needs.

Admin-Friendly Management

Update content, refine responses, and maintain chatbot knowledge without rebuilding the entire system.

Business Analytics

Track common questions, conversation volume, lead sources, and support trends.

Common Use Cases.

Sales

  • Pre-sales enquiry handling
  • Product recommendation
  • Lead qualification
  • Quotation request capture
  • Appointment booking

Customer Support

  • FAQ response
  • Order or service status guidance
  • Complaint routing
  • Ticket creation
  • Escalation to human staff

Internal Operations

  • Staff SOP access
  • Policy and document lookup
  • HR or admin support
  • Internal helpdesk assistant
  • Training support

E-Commerce and Retail

  • Product browsing support
  • Availability checks
  • Delivery information
  • After-sales assistance
  • Customer follow-up

Frequently Asked Questions.

What is IPS Chat?
IPS Chat is an AI-powered business assistant that helps automate customer communication and internal support tasks.
Can it be customized for our company?
Yes. The chatbot flow, responses, branding, and business rules can be tailored to your needs.
Can it handle quotation requests?
Yes. It can collect enquiry details and guide users through a quotation request workflow.
Can it be used for support?
Yes. It can answer FAQs, guide users to the correct information, and escalate complex cases to a human team.
Is it suitable for internal staff use?
Yes. It can also serve as an internal knowledge assistant for SOPs, policies, and support documents.

Ready to improve response speed?

Add IPS Chat to your website or business workflow and provide a smarter, more responsive support experience.

Contact us for a demo